top of page

Discover Retail Consulting Team

Where Your Success Is Our Family Business

OUR ROOTS

In the heart of Retail Consulting Team lies a story of ambition, expertise, and unwavering dedication to the success of sellers and suppliers everywhere. Founded by the forward-thinking accounting and entrepreneurship expert Rob Crawley, our firm has grown from a vision into a premier destination for companies seeking not just to thrive; but to achieve their most audacious goals.

In 2018, Robert Crawley had a goal to utilize his expertise as a Walmart supplier to help other suppliers regain their money lost in the treacherous Walmart chargeback process. Thus, Retail Consulting Team was born. Since then, our team has recovered tens of millions of dollars in deductions for our valued suppliers. 

OUR CORE

We are a collective of passionate people united under one mission: to propel our clients to unprecedented levels of success, and to help everyone achieve the "American Dream". Our comprehensive services span from meticulous deduction recovery to strategic content optimization and beyond, ensuring that every aspect of your online presence is primed for success.

OUR HEART

​What truly sets us apart is our ethos. We approach every client with the warmth and care of family, believing deeply that your success is our own. This family-oriented spirit is the cornerstone of our history and our most cherished value, fostering a partnership that extends far beyond mere business transactions.

Our Pledge To You

  • Customized Care: Your vision and goals guide our strategies, ensuring a personalized path to success.

​

  • Holistic Expertise: With our diverse services, from accounting management to E-Commerce Consulting to Deduction Recovery, we've got every corner of your needs covered.

​

  • A Family of Support: In us, you'll find not just consultants, but passionate advocates dedicated to your growth and well-being.

 

Clients We Have Proudly Served

We have served over 200 of the largest retail suppliers

reds logo
west liberty foods logo
stern logo
sara lee logo
chosen foods logo
nasoya logo
beanito logo
x vision brand logo
Graeters ice cream logo
daisy brand logo
baby trend logo
hyper bike logo

Meet The Family

Rob.68467f38.jpg

ROBERT CRAWLEY

President, Owner

Robert is an expert in accounting and entrepreneurship—two skills that have served him well in his life. With a master's degree in accounting, Robert has filled various roles and started multiple companies throughout his career. Driven by a desire to support his family and take control of his work life, he started Retail Consulting Team and has worked hard to make it successful.

​

After fighting the deduction battle for 5 years at a Walmart supplier, Rob 'cracked the code' and has become an expert at recognizing deductions that can be recovered and effectively recovering them for suppliers. Together with his trusted team, he has made the Walmart deduction recovery process simple, easy, and effective and has recovered tens of millions of dollars for Walmart suppliers to date. His life's mission is to help others in every way that he can, and he is waiting to help your company receive the money it is owed by Walmart.

Andrea.jpeg

ANDREA CRAWLEY

Vice President, Owner

Andrea and Rob have been married for nearly 25 years. The couple has always worked well together and has started multiple successful companies, both independently and together. Accordingly, when the opportunity arose to start Retail Consulting Team, Andrea devoted her time and talents to help make it successful. Motivated by a desire to provide for her family and help businesses earn more money, Andrea is always taking on new responsibilities.

​

As the Vice President, she helps with day-to-day operations; interacts with old, new, and potential customers on behalf of the company; manages internal logistics; helps to develop the business strategy; manages Human Resources and more—and that's on a slow day!

Amazon Team-12.jpg

NATHAN WAGNER

Vice President of Finance

Nathan's accounting career began when he was hired by Rob as a General Accountant for BetterBody Foods. After demonstrating a strong work ethic and impressive accounting talent, Nathan was quickly promoted to Controller. As the Controller, Nathan was on a quest to recover deductions from Walmart and many other suppliers.

​

He became proficient at analyzing and recovering deductions of all kinds. When Rob started Retail Consulting Team, he reached out to Nathan specifically to hire him. Holding an MBA with an emphasis in accounting, Nathan handles most deduction recoveries and is the one our clients thank when they receive thousands of dollars back from Walmart.

​

His dedication, reliability, and excellent communication skills help make the deduction recovery process fast, effective, and easy for all of our clients.

Drew.jpeg

DREW OBER

Account Manager

Drew has years of experience working with Walmart and is an expert in Walmart deductions. He specifically worked as a deductions analyst at Genpact (Walmart's outsourced deductions management firm), so he understands when and why deductions happen, as well as how to recover them effectively and efficiently.

​

An excellent communicator, Drew has an impressive ability to understand our clients' needs and answer their questions clearly and concisely. As a Recovery Specialist, he guides our clients through the entire deduction recovery process from start to finish, making sure they are comfortable and confident every step of the way.

​

His persistence, desire to help others, and passion for networking make him a successful Account Manager and a useful resource for all of our clients.

stewart.jpg

STEWART ROBINS

BUSINESS DEVELOPMENT SPECIALIST

Stewart is a seasoned Business Development Specialist with over 40 years of experience as a trusted vendor partner to Walmart and Sam’s Club. With a deep understanding of retail operations and supply chain dynamics, Stewart has successfully navigated the RX, OTC, Nutritional Supplement, and Apparel industries, driving growth and fostering strong partnerships. His expertise in product development, market strategy, and retail execution has made him a key player in helping brands secure and sustain success in the competitive retail landscape.

​

carey.png

CAREY HEROLD

Client Recovery Manager

Carey has spent over 28 years working in the Post Payment Recovery Audit Industry - 15 of those years she provided post-audit support for Walmart. Carey has worked for the recovery audit industry's largest firms: PRGX, Cotiviti, The Audit Group, and APEX Analytix. She has personally identified and recovered over $75 million in lost profits for retailers, manufacturers, and hospitals. She has performed audits on traffic/routing compliance, tax, expense, contract pricing, real estate, allowances, advertising, statements, and duplicate payments.

She did, however, take a break from AP auditing in 2010 when she took an opportunity to work on the opposite side of the table as a Senior Associate Deduction Specialist with one of the largest seafood producers in the world. It was here she used her audit expertise to review, reconcile and correct $25MM in Accounts Receivable deductions. Carey returned to Accounts Payable auditing when she was hired by Apex Analytix in 2011 to join their Walmart Audit Development Team. There she learned the processes and procedures for each claim type produced through the post-audit departments.

Although she found her role at Apex challenging, she decided her passion was to help the supplier community navigate through the post-audit experience. Carey has proven her ability to identify discrepancies, determine root causes and rectify problems or errors in both Accounts Payable and Accounts Receivable capacities. She is passionate about preserving and protecting a company's profitability.

julia.jpg

JULIA BRIDGES

Walmart Consultant

Julia has over 25 years of experience working in process and procedural improvement in several facets of healthcare with a heavy emphasis on quality control. Her persistence in tracking issues benefits vendors and can mitigate future errors.

Julia reviews and furnishes reports that present the opportunities that spotlight deviations and irregularities.

​

She is always highly focused while helping clients. She communicates clearly and loves solving problems that lead to client success.

​

lance.jpg

LANCE PETERSON

Account Specialist

I have almost 20 years of experience working in Logistics, with 8 years in a managerial role. I have worked closely with E-commerce and know the processes and procedures for shipping and reporting to companies such as Walmart, Amazon, Costco, and Sam's Club.

​

I enjoy building relationships with clients and customers, and I always go above and beyond for them. I am eager to take on new projects, and I usually won't stop until they are completed. I am a fast learner, hard worker, and extremely loyal.

​

Currently, I reside in Florida with my wife Jennifer of 15 years and my two daughters. We love spending as much time as we can at Disney and Universal Studios. I have a deep passion for baseball, which can be quite obsessive.

Esteban.jpeg

ESTEBAN SAGRERO

Programming Consultant

Esteban is a gifted programmer and consultant. After graduating college with a degree in Computer Science in 2007, he confidently entered the professional technical world. His speed, reliability, and desire to help end-users have helped him excel in the various roles he has filled.

​

As our Programming Consultant, Esteban deals mostly with the back-end of Retail Consulting Team. He is responsible for automating parts of the deduction recovery process, which has empowered us to provide our clients with faster, more effective, and convenient recoveries.

​

His contributions have played an invaluable role in helping the company grow, and he plans to keep helping in any way that he can.

dallin.jpg

DALLIN POULSON

Software Developer

Dallin is a driven web developer. He creates and maintains all aspects of our website, IT, and other technologies. He studied Information Systems with an emphasis in Application Development at UVU.

​

He works hard to create a great user experience with fast and beautiful websites and apps. He is passionate about learning new things and always looks for ways to improve our current and new systems.

Anika.jpeg

ANIKA MORENO

Accounting Manager

Anika was taught accounting principles from a young age. She grew up working for her father, mastering accounting through guided hands-on experience.

​

Recognizing that accounting came naturally to her and that she found it to be a fulfilling profession, she decided to pursue it as a career. In 2017, she accepted a position as Bookkeeper for Retail Consulting Team and has worked in various accounting roles for various companies since that time.

​

Throughout her career, she has served as Head of HR, Head of Accounting, Bookkeeper, and currently fills the roles of Small Business Accountant and Office Manager.

IMG_5469.jpg

KELLIE SOMERVILLE

Accounting Manager

​Kellie has been able to use her technical savviness and attention to detail to help grow within previous careers, most recently billing for a rapidly growing fiber-to-the-home network before joining Retail Consulting Team. She prides herself on accuracy and timeliness. She graduated with a Bachelor's degree from Utah Valley University.

Kellie and her husband reside in Utah with their 3 children. They enjoy hunting, fishing, and camping together.

marilee.jpeg

MARILEE BASSETT

Walmart Recovery Specialist

Marilee earned her Bachelor's degree from Brigham Young University in Finance. She has been married for 40 years, has four sons and is expecting her eleventh grandchild. She has enjoyed a wide variety of employment opportunities and especially loves working with numbers.

​

She is one of our Walmart Recovery Specialists working to maximize our customers' payback. She is inspired by the wonderful people she has become acquainted with through Retail Consulting Team.

RCT site headshot.png

TYSEN CREAGER

Marketing Manager

Tysen is a seasoned marketing professional with a strong dedication to optimizing user experiences and cultivating an online presence. Beyond her office hours, she finds joy in fitness pursuits, reading books, and embarking on adventures with her husband and their dog.

makayla.jpg

MAKAYLA SONNENBURG

Account Specialist

MaKayla is an experienced customer service consultant with over 10 years in various customer service positions. With great attention to detail and a passion for helping others, she finds her work in service to be very satisfying.

​

When MaKayla is not delving enthusiastically into her work, she enjoys spending time with her two young boys. She hopes to increase her experience and continue improving to provide our clients with the outstanding service they deserve.

carly.jpg

CARLY PRATT

Accountant

Carly Pratt has over ten years experience in the accounting field and also has a bachelor's degree in Business Management. She is a dedicated and hard working individual who loves learning new things and developing new skills.

​

She has a beautiful family who she adores and loves more than anything. She is passionate about helping others. She enjoys various outdoor activities, but her favorite thing to do is spend time up in the mountains.

Shari Iverson.jpg

SHARI IVERSON

Accountant

Shari worked in education for 32 years building many skills.  After retiring in 2023, she decided to try her hand at a different skill set and joined Retail Consulting Team in 2024.  She has been married for 32 years and has four children, three of which are married, and four grandchildren.  She looks forward to learning new skills and meeting new people.

Let's Succeed Together

With Retail Consulting Team, you're not just hiring a consultancy; you're joining a family that celebrates your successes as our own. Let's embark on this journey together, transforming challenges into opportunities and dreams into realities.

retail consulting team logo

Send us a message
and we’ll get back to you shortly.

Thanks for submitting!

(479) 365-0109

Rain Tree Business Center, 900B South
Walton Blvd., Suite 1, Bentonville, AR 72712

We proudly serve retailers, suppliers, and sellers around the nation.

  • Instagram
  • Facebook

Stay informed, join our newsletter

Thanks for subscribing!

bottom of page